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Product Support

Have a question about one of our amazing products or having an issue? Check out these help topics for quick support!

Do your products contain Phthalates?

NO.  Beard Octane strives to bring our customers the highest quality products possible!. WHAT ARE PHTHALATES?. Phthalates are a group of chemicals used in products like toys, detergents, nail polish, and hair spray. They are commonly used to make pro

Do your products contain tree nuts?

All of our oil products contain Tree Nut Oils & Natural Botanicals.  Please be sure to read the ingredient listings on each of the product pages. Consult with your doctor if you are unsure if you are allergic to an ingredient.

Do you test your products on animals?

This is a difficult one to answer.  As we sometimes consider ourselves animals, bearded animals.  But NO, WE NEVER, EVER, EVER, EVER, EVERRRRRR test any of our products on animals.  Beard Octane is 100% Cruelty Free, and we only test our products on

Does your beard oil promote beard growth?

We get asked a lot of times if a beard oil can promote beard "growth".  All of Beard Octane's beard oils contain jojoba and argan oils, which encourage healthy beard hair growth.  With this, your beard hair will appear to be thicker, longer, and grow

Why could my beard balm feel gritty?

So, you've recently made the smartest decision in your life...ever, and purchased some of Beard Octane's Award Winning Beard Balms. Over time, you notice that the once silky smooth beard balm has become a bit grainy, or has a "gritty" feeling to it.

I received a damaged product?

Unfortunately, we have zero control of how packages are handled by the shipping carriers once the package leaves our facility.  We go to great lengths to ensure that your order will arrive in one piece.  However, there are few instances where an orde

What is Biotin, does it work?

What is Biotin?. Biotin, aka vitamin B7, increases the rate at which hair grows. Not only that, but it is also essential for producing cellular energy, improving the health of skin and nails, promoting carbohydrate metabolism, and maintaining the pro